<< HOME  

Order 215-355-3002


"fun dog gifts for dogs and their human companions"

Frequently Asked Questions

           How can I order from this website?

        What methods of payment can I use?

        What are the shipping and handling charges?

        When will my order arrive?

        What if I want to return or exchange something?

        What is your policy on sale prices.

        What is your Privacy Policy.

        I can't find an answer to my question. How can I contact you?

 

Q. How can I order from this website?

Back to top

    To order from us you can:

  • Use our online shopping cart system and our
    SECURE payment system 
  • Call in your order to 1-215-355-3002
    (9am - 11pm Sunday through Saturday -- Eastern Time)
  • Email your order to orders@DogGiftSales.com
  • Mail it to us, our address is:

Dog Gift Sales
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

Back to top

Q. What methods of payment can I use?

Back to top

        DogGiftSales.com gladly accepts the following payment types:

  •     Money Order / Personal Check
  •     Credit Card
    • We accept Visa • MasterCard • Discover • American Express
  •     PayPal
    • May be selected during checkout using our secure shopping cart.

Back to top

Q. What are the shipping and handling charges?

Back to top

Order Totals over $50.00 FREE USPS First Class Mail
   
   USPS $00.01 to $12.99 $3.95
   USPS $13.00 to $24.99 $5.95
   USPS $25.00 to $37.99 $6.95
   USPS $38.00 to $49.99 $7.95
   
   UPS 3-Day Select Call for Quote
   UPS 2nd Day Air Call for Quote
   UPS Overnight Call for Quote
   
   Canada / Mexico under $50.00 $7.95
   Canada / Mexico over $50.00 $12.95
   Canada / Mexico over $99.99 $17.95
   
   International Shipping under $50.00 $12.95
   International Shipping over $50.00 $19.95
   International Shipping over $99.99 $29.95
   

Back to top

Q. When will my order arrive?

Back to top

    Orders are typically in transit within 24 to 48 hours.  If you select Standard Shipping for U.S. shipments, you can expect to receive your order at your front door 4 to 7   days after you place your order.

    Orders shipped 3-Day or 2nd Day Air will arrive faster than the times shown above.      

Back to top

Q. What if I want to return or exchange my moccasins?

Back to top

    We offer a 30 day money-back / exchange guarantee on all items we offer.  If you are not fully satisfied with your item(s), please return them to our address at:

Dog Gift Sales
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

Please include your invoice number and the product number, and briefly tell us why you are returning it. 

Back to top

Q. What is your policy on sale prices?

Back to top

    Sale prices, discounts and product giveaways unless stated otherwise are available online only. Prior online sales excluded

Back to top

Q. What is your Privacy Policy?

Back to top

We at DogGiftSales.com have created this privacy statement in order to demonstrate our firm commitment to privacy.   The following discloses our information gathering and dissemination practices for this website.

User Information

Our site uses forms which require users to give us contact information
(like their email address). We collect this information for internal use only and do not release this information to any other party other than those who require it for products we sell under license.  In those cases, the companies we provide the information to agree to protect the confidentiality of user information with the same care that we do.

In no cases does credit card information leave our offices.  All credit card records received by phone, fax or mail are destroyed by a security shredder after the retention period required by the bank. Online charge orders are destroyed immediately upon approval of order and will need to be resubmitted for re-orders, or in the event a problem should occur.

We offer a SECURE and NON-SECURE order form.   The secure form uses a secure socket layer (SSL) to ensure that your information is received only by us.  The non-secure form is provided for those who are unable to use the secure form. 

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information.  We collect information such as browser and version, screen resolution, operating system, and domain to help us better design our site and to better serve our guests.

External links

This site contains links to other sites.  DogGiftSales.com is not responsible for the privacy practices or the content of such Web sites.

Security

We at DogGiftSales.com have security measures in place to protect the loss, misuse and alteration of the information under our control.

Data Quality/Access

This site gives users the following options for changing and modifying information previously provided:

You can send email to privacy@DogGiftSales.com

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at:

Dog Gift Sales
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

Back to top

Q. I can't find an answer to my question. How can I contact you?

Back to top

If you have any questions about the privacy statement, the practices of this site, or your dealings with this Web site, you can contact us by email at:

info@DogGiftSales.com

Our address is:

Dog Gift Sales
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

Call us anytime between 9AM and 9PM Standard Eastern Time at:

1-215-355-3002

Back to top

ORDER LINE215-355-3002

2001-2016 DogGiftSales.com.all rights reserved.